Returns process

Items purchased from this site that are unopened and unused, in their original packaging, may be returned for refund or exchange for up to 7 days after your item was delivered for any reason. We request that seals should be unbroken, tags in place and items unworn and unused.

Before commencing your return you must email, stating your name and order number. Please state the reason for your return. Please tell us if you would prefer a refund or an exchange. If you would like an exchange, or credit for a future order, please let us know by email how you would like us to proceed.

We will then email you a returns returns authorisation number. (Items returned without this number will not be refunded or processed.).Write the number on the outside of your package and send your item to:

PKB Materials Ltd.
Bickleigh House
22 Station Road
SO51 8DT

We recommend that you use a trackable method for your own protection from loss in transit. We also recommend using the original packaging material to protect the item in transit, unless that was damaged.

Once the item is received by us, and evaluated as being in original and saleable condition, we will issue a refund to your original payment method. Payment providers may delay the refund being paid to you, but this is unfortunately outside of our control. We will email you so that you know it is processed on our behalf. 

Please note that shipping is not refunded except in specific circumstances.